Privacy Policy
Last Updated: January 2025
Welcome to Roqet Bike Taxi. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using our app, you consent to the data practices described in this policy.
Company Information
App Name: Roqet Bike Taxi
Package Name: com.roqet.roqetapp
Service Type: Bike Taxi Booking and Transportation
Target Audience: Users 18+ requiring transportation services
Information We Collect
1. Location Information
2. Personal Information
3. Device Information
4. Communication Data
How We Use Your Information
🚗 Service Provision
- Connect riders with drivers
- Process ride bookings and payments
- Provide real-time tracking and navigation
- Calculate fares and generate receipts
🔒 Safety & Security
- Verify user identity
- Monitor for fraudulent activity
- Ensure ride safety through tracking
- Provide emergency assistance if needed
📊 Service Improvement
- Analyze usage patterns and trends
- Optimize route algorithms
- Improve app performance and features
- Enhance driver-rider matching
📱 Communication
- Send ride confirmations and updates
- Provide customer support
- Send promotional offers (with consent)
- Share important service announcements
Data Security and Retention
🔐 Security Measures
Encryption
All data transmission is encrypted using industry-standard protocols (HTTPS/TLS)
Secure Storage
Sensitive data is stored securely using expo-secure-store and encrypted databases
Access Control
Limited access to personal data on a need-to-know basis
Regular Audits
Regular security assessments and vulnerability testing
📅 Data Retention
- Account Data: Retained while your account is active and for legal requirements thereafter
- Location Data: Trip locations are retained for 7 years for legal and safety purposes
- Payment Records: Retained as required by financial regulations and tax laws
- Communication Logs: Retained for 2 years for customer service and support purposes
Your Privacy Rights
📋 Access
Request a copy of all personal information we have about you
✏️ Correction
Update or correct your personal information through the app settings or by contacting us
🗑️ Deletion
Request deletion of your account and all associated personal data
🚫 Opt-out
Withdraw your consent for non-essential data processing activities
📍 Location Control
Manage location permissions through your device settings at any time
📧 Communication
Unsubscribe from marketing communications and promotional emails
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days of receiving it.
Additional Information
👶 Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.
🌍 International Transfers
Your data may be processed on servers located in different countries. We ensure that appropriate safeguards are in place for all international data transfers.
🔄 Policy Changes
We may update this privacy policy periodically. We will notify you of significant changes through the app or via email. Your continued use of the service constitutes acceptance of the updated policy.
🍪 Cookies and Tracking
Our app may use cookies and similar technologies for analytics and app functionality. You can control these through your device settings or app preferences.
Contact Information
Data Protection Officer
📍 Main Office Address
CamelQ Software Solutions
Privacy & Data Protection Department
2nd Floor, Uptown Cyberabad Building
100 ft Road, Madhapur
Hyderabad, Telangana, India
Registered Office Address
⏱️ Response Time
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "URGENT PRIVACY REQUEST" in the subject line.
Regulatory Compliance
This privacy policy is designed to comply with:
- Google Play Store Privacy Policy requirements
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Personal Data Protection Bill (India)
- General Data Protection Regulation (GDPR) for EU users
- California Consumer Privacy Act (CCPA) for US users